It’s that time of year when students head back to the classroom, but you don’t have to be a student to crack the books and brush up on your knowledge and skills. Whether you're new to insurance or have a few years – or decades – of experience under your belt, it never hurts to stay current on the latest thinking and developments.
This is especially true in an industry as complex as insurance. Digital transformation, the insurtech movement, the Amazon effect on customer expectations, and the rise of new technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT) are all changing the industry in fundamental ways. Now more than ever, insurance brokers and carriers are wrestling with a core question: How do we innovate to stay competitive and grow?