The coronavirus pandemic has had a profound impact on every facet of our lives – and it’s likely that we will be dealing with the aftereffects of COVID-19 for some time to come. With some countries and US states taking their first steps toward opening up their economies, we wanted to know how the insurance industry is rising to the challenges of COVID-19. In this episode of our COVID Chronicles interview series, we caught up with Steven Jones, GC Genesis Client Services Lead for Guy Carpenter. Steven discusses how the pandemic has affected him personally and professionally and weighs in on the short and long-term impacts this crisis will have on the insurance industry.
Steven, many in the insurance industry have been working remotely for the first time. Leaders have been managing distributed teams and everyone has had to learn to collaborate 100% virtually and stay focused and productive. How has your team stayed connected and what are you finding works (or doesn’t work) during this new normal?
We benefited from a partially distributed team before COVID-19, but still benefited from refinements to ensure we were operating at a high level of performance for our clients. A few things which are working well,
- Daily 30-minute team meetings, mostly with cameras on to maintain “contact” as much as we can
- We continue to maintain strong project management principles but are checking on progress against tasks daily.
- Coincidentally, the company was in the process of rolling out new work collaboration platforms, e.g., Microsoft Teams and Skype. These tools are proving useful.
- We expedited the rollout of new digital client capabilities to enhance our engagement and offer new self-service tools.
- Given the sudden increase in online communication (messenger, email, texts, meetings, etc.) we have had to make a conscious effort to take time to switch off on the weekend and evenings where possible.
- I have discovered that bribing my kids and severely relaxing our screen time restrictions works like a charm for my focus and productivity.
- What doesn’t work is expecting we can operate a school, restaurant, and two offices without impacting someone’s mental health.