Artificial Intelligence - October 16 2019
Recently I had the opportunity to sit down with Ryan Deeds, host of The Digital Broker podcast to discuss artificial intelligence, insurance, and the big question that is on a lot of people’s minds: Is AI going to steal my job? It’s a question that I believe requires a more nuanced response than we typically see in the news.
On a recent webinar hosted by ACORD, Ajay Agrawal notes that, “the media has done us a disservice” in their reporting on AI by focusing on job displacement rather than augmentation: “AI is coming and it’s going to take everyone’s jobs. This simply isn’t true.” While AI will automate routine tasks, complex business processes – like selling insurance – will still require a human in the loop to validate and apply his or her human judgment to the work. Agrawal stresses that, while AI is extremely good at prediction, it is very bad at judgment.