Karen Furtado, Partner, Strategy Meets Action, a ReSourcePro Company, is a well-known authority on insurance technology and how it fuels transformation within insurance companies. Her focus is helping insurers prepare for the future of the industry through the decisions they make today. Karen’s deep understanding of how to effect change guides insurers in the development and implementation of their transformation roadmaps. Her comprehensive knowledge stretches across foundational technologies such as policy admin, billing and claims, the implications of insurtech, and enhancing adaptability and flexibility in a changing market. For more than 30 years, Karen has held leadership positions across the insurance industry. In this article, which originally appeared in Chisel AI's inaugural Commercial Insurance Underwriting Priorities eBook, Karen connects the dots between Artificial Intelligence (AI) and improved risk analysis and pricing.