Artificial Intelligence - May 1 2019
Ron Glozman, CEO and Founder, Chisel AI synced up with Gunjan Aggarwal, AI and Analytics Director, Capgemini North America and Frank Wammes, Chief Technology and Innovation Officer, Capgemini Europe on the Capgemini Applied Innovation Podcast to discuss how the commercial insurance industry is reacting to the seismic shifts caused by advances in machine learning, artificial intelligence and big data.
As one of the oldest and most complicated industries in the world, insurance is ripe for innovation. Although traditionally slow to adopt technology changes, customer expectations and shifting market demands are forcing the commercial insurance industry to rapidly embrace change. Insurance companies of all sizes are being forced to adopt smarter underwriting practices, offer bespoke customer services and exponentially increase customer knowledge – all in an effort to drive better customer experiences.