Brett Fulmer, AKA “Broker Brett”, is an Insurance Broker at Newport Beach Insurance Center (NPBIC.com) and is in charge of their Digital Strategy. They are building a national, full-spectrum insurance hub, based out of Newport Beach California, that is technology driven in its delivery of insurance services. Brett is an advisor to several Insurtech companies including FINAEO, Juniper Labs, and Breezy Pets LLC, and is also a podcast host and contributor to InsNerds. Brett discusses insurtech, digital transformation, and how drones and the Internet of Things (IoT) will make insurance more data-driven, real-time, and frictionless in the future.
Brett, with COVID-19, everyone has had to learn to collaborate 100% virtually and stay focused and productive. How have the teams you’re connected with stayed connected with each other and with customers during this new normal?
The most interesting one for me has been connecting with my friends and colleagues at FINAEO. Before COVID I was the only remote employee (contractor), and most of the time they were good about me firing up my laptop for meetings, but I still was pretty disconnected. Now I feel way tighter with the team.
My Partner Ed Arango and I recently relaunched a boutique “sandbox” insurtech-driven brokerage, NPBIC.com, and we’ve been doing the bulk of the work during COVID, so we’ve had no choice but to adapt and communicate well online. The Orange County brokerage that I have assisted with P&C and sell benefits through, Maxwell Agency, has always had a tech-enabled presence, so that helped us be prepared with utilizing Google Drive, Ring Central, and other cloud services that made working from home easy too. Slack and Gchat are musts in this environment as well.