Digital Transformation - June 30 2020
In this interview series, we profile women who are shaping the future of insurance. By highlighting their achievements and sharing their insights, we aim to have an open dialogue about what carriers, brokers and InsurTechs can do to promote greater gender parity and diversity in the world of insurance and increase the number of women in leadership positions. This week, Allison Nicholas, Claims Director, Litigation, Injury and SIU at SafeAuto shares her insights on how technology and data are making the binding and claims process more efficient and customer-oriented, the importance of owning your own career and leadership development, and what the insurance industry will look like in 5 years.
Allison, tell us about your path to insurance. What attracted you to the profession?
Right after I graduated from college, I began working for a third-party administrator in Massachusetts handling all-lines claims investigations. I loved digging into different fact sets and investigating claims. My goal was always to figure out what happened in a loss, and no loss is the same. I am extremely inquisitive by nature, and as time goes on, I have learned you can never know everything about insurance and claims. The laws and facts are always changing, and this keeps me motivated to continue to learn and grow as a professional.
After about a year at the TPA, I decided to move back to Ohio. I interviewed at SafeAuto to become an adjuster trainee. SafeAuto has supported my training and development throughout my career. As a leader now, I fully focused on the development of our team. The insurance industry is all about people, and that continues to keep me engaged and focused.