Women in Insurance - December 1 2021
In this interview series, we profile women who are shaping the future of insurance. This week, we connect with Kacie Conroy, MBA, CBAP, Director of IT at M3 Insurance, a full-service insurance brokerage firm, and one of the top 50 insurance brokers in the United States. We sat down with Kacie to ask a few questions about her path to insurance, the impact of emerging technologies like AI on brokerage operations, the benefits of blending the startup and business worlds, and why it’s important to resist “bright shiny object syndrome” when evaluating insurtech solutions.
Kacie, prior to M3, you worked in multiple industries including medical devices, healthcare, and insurance and startup-technology as a business analyst and product manager. Tell us about your path to insurance, and what can insurance companies learn from other industries when it comes to IT innovation and the customer experience?
Like many, I fell into Insurance by way of introduction from a peer while going to grad school. At first, as a technologist, it gave me a little pause, thinking about moving from technology to insurance. As I learned more, I saw an exciting opportunity to leverage my technology background and bring that experience to an industry that was emerging in this area. There were loads of opportunities to help shape our future with technology being at the forefront. The timing could not have been better, with the rise of insurtech.