Women in Insurance - November 10 2021
In this interview series, we profile women who are shaping the future of insurance. This week, we connect with Sherisa Crevier, Chief Operating Officer at Parker, Smith & Feek, one of the 60 largest brokerage firms in the United States, part of IMA Financial Group, Inc., and a member of Assurex Global. In her role, Sherisa is responsible for Parker, Smith & Feek’s operations, internal quality control, and compliance. She works closely with the firm’s offices to ensure seamless customer service standards throughout the organization. We sat down with Sherisa to ask a few questions about her path to insurance, the role culture plays in successful digital transformation, and Parker, Smith & Feek’s digital strategy for 2021 and beyond.
Sherisa, tell us about your path to insurance. What attracted you to the profession?
Like most of the industry I didn’t plan to have a career in insurance. I started as an assistant, my first day was spent copying policy forms and filing. What I figured out pretty quickly was that there was always something to learn. Every role I had been in prior, I learned everything and it became boring. The industry has given me the opportunity to learn every day and help people, which are my two biggest motivators!
What do you find most fulfilling about the work you do?
I have the opportunity to improve people’s lives. During my time advocating for my clients, I was able to support their businesses success. Moving into an operational role, I am able to do the same for our teams and all of our clients as a whole.