Women in Insurance - September 8 2021
In this interview series, we profile women who are shaping the future of insurance. This week, we’re pleased to connect with Susan Penwarden, Chief Technical Underwriter, Aviva Canada. Reporting to the Aviva Canada CEO, Susan leads the central technical team, enabling Aviva Canada to achieve its profitable growth ambitions while ensuring technical excellence across the fundamentals of underwriting, pricing, exposure management, reinsurance, product development, insurance risk and governance. She has a strategic focus on driving transformational change across Aviva Canada's commercial technical functions.
Susan, tell us about your path to insurance. What attracted you to the profession?
I started off in insurance with a summer placement. I was studying for a degree in Business and was very attracted to the international aspects of the insurance industry, as well as the opportunity to understand many different businesses. When I graduated, I was recruited back to the same company. My first manager was a great female leader, a real role model and she supported me and inspired me to stay in the field. I started in the specialist area of marine and then, over the course of my career, I have moved into different areas, held many different positions, and lived and worked in five different countries. Insurance is a fascinating business, one that in my mind is critical to supporting individuals and businesses, and I have continued to learn and develop with every new opportunity.
What do you find most fulfilling about the work you do?
Driving transformational change in collaboration with my team and my colleagues, which lifts Aviva Canada to ever higher levels of excellence in service and performance.