Submission Triage for
Commercial Insurance Carriers

Your Challenge

As competition heats up from existing competitors and new entrants, and the internet gives customers more shopping power, being able to improve response times is more important than ever before.

If you’re a typical insurance carrier, your procedure for processing submissions is time-consuming, cumbersome and inefficient. Going through the processes of data entry and triage, data analysis, underwriting and quoting can take days, weeks and sometimes months. If you had a better way to triage the  submissions your receive, you would write more business and respond faster than the competition.

  • Automate Submission Triage
  • Reduce Costs by up to 80%
  • Issue Quotes in Seconds
  • Quote More
  • Expand Underwriting Capacity by 50%
  • Refine Risk Reservation
  • Improve Staff Productivity
  • Improve Operational Efficiency

The Solution

Auto-decline and auto-route submissions to boost quoting capacity by 50%.

With the Chisel Submission Triage intelligent workflow, commercial insurance carriers can automatically read submissions the same way humans do by sections, tables and paragraphs—to extract key policy-level data and to apply rules to submissions to either decline or auto-route them to the right department. This automated process enables carriers to acknowledge and quote thousands of submissions in one day. You can process submissions—and issue responses—in seconds. Yes, seconds. That’s not a typo.

Chisel’s AI and Natural Language Processing (NLP) solutions are purpose-built for insurance enabling carriers to shape their book of business, refine risk reservation, increase underwriting capacity, and improve the distributor and customer experience.

By eliminating the inefficient process that heavily relies on a “first in – first out” response and quickly identifying the right submissions, carriers reduce the time it takes for submission triage from several weeks to seconds. They auto-decline and auto-route submissions, and significantly expand their underwriting capacity and improve operational efficiency. Digitizing and standardizing submission triage enables carriers to increase initial response rates from 40% to near 100% while boosting their quoting capacity by 50%.

Get Started

Increase Underwriting Capacity with Artificial Intelligence and Natural Language Processing

Natural Language Processing (NLP) is a machine’s ability to read language like a human, pulling relevant pieces of language, assigning meaning to the words, and intelligently analyzing structured and unstructured text. Chisel AI can extract and interpret 500 data points in one second, compared to a knowledge worker who can extract 15 to 50 data points in 30 minutes or more.

Better Customer Service Through Automation

Submission Triage uses NLP to extract, classify and analyze unstructured insurance data 400 times faster than a human can—with greater accuracy. Carriers can empower human staff with workflows to automate high-volume, repetitive administrative tasks allowing skilled knowledge workers to focus on high-value customer-facing initiatives.

More Business. Automatically.

Redeploying your skilled knowledge workers to account management helps deepen customer relationships, provide coverage recommendations, and sell more, ultimately increasing gross written premiums.

Get a Better Handle on Risks and Pricing

When your underwriters have access to more data for better risk assessment and pricing, great things happen. Chisel AI recognizes more than 500 insurance-specific named entities, such as limits, premiums, deductibles, types of coverage, exclusions, endorsements, territories of coverage, proximity to natural disaster zones, city, state, zip code, outstanding conditions, statements of value, and loss run reports.

Key Features


Real-Time Data Extraction

Chisel AI delivers the only solution that can extract, read, interpret and understand unstructured data in commercial insurance quotes, policies, submissions, applications, binders, and endorsements.

API Driven

The solution monitors submissions coming in through email, extracts the necessary data from native digital documents, and populates the carrier’s rating engine or data mart. Untouched by human hands. Underwriters then price and write the business instantaneously.
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With Submission Triage, carriers meet service-level commitments by auto-responding to brokers when there is no interest in writing the business. Carriers set the decline rules so that, when these rules are met, Chisel AI automatically triggers an email notification to the broker. With the ability to auto-decline, carriers can shape their book of business while maintaining positive distributor relationships—and avoiding forever lost business due to lack of response.
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Being able to auto-route submissions for business you want to write to the appropriate department and underwriters based on type, line of business, geography and more accelerates the underwriting process.

Schedule a Demo

Get a personalized tour of how our advanced Natural Language Processing and Machine Learning AI solution can help you digitally transform high-volume, routine tasks, enabling your skilled knowledge workers to focus on strategic high-value risk management and account management initiatives.

Write more business and deliver a better customer experience.

Book Now